We use Quantium Solutions Global Mail which is an untracked, international air mail service that we have found to be very reliable for delivering to our overseas customers.
We do offer an optional NZ$5 fee to have your overseas parcel tracked - Optional Tracking NZ$5
In New Zealand we almost always use New Zealand Post but we sometimes use a courier when appropriate.
Delivery times vary depending on location and season. Delivery times are often slower in Late November and December due to an increased workload bought about by Christmas deliveries. This may extend into mid-January before normalising.
Here is a guide to approximate delivery times to your region:
New Zealand - 1 to 5 days.
Australia - 3 to 7 days.
Asian countries - 8 to 11 days.
Canada - 12 to 21 days.
India - 11 - 20 days.
European countries - 7 to 12 days.
United States of America - 6 to 11 days.
Sometimes an interception of your parcel by Customs may slow your delivery time down. If you have not received your parcel within 14 working days from receipt of our e-mail please contact us at firstname.lastname@example.org for advice.